:root {
  --crm-bg: #f5f7fb;
  --crm-surface: #ffffff;
  --crm-surface-subtle: #f8fafc;
  --crm-border: #d9e2ef;
  --crm-border-strong: #b8c6d9;
  --crm-text: #172033;
  --crm-text-muted: #657286;
  --crm-text-faint: #8a96a8;
  --crm-primary: #1f5eff;
  --crm-primary-hover: #174ad1;
  --crm-primary-soft: #eaf0ff;
  --crm-accent: #00a3a3;
  --crm-success: #15803d;
  --crm-success-soft: #dcfce7;
  --crm-warning: #b45309;
  --crm-warning-soft: #fef3c7;
  --crm-danger: #b42318;
  --crm-danger-soft: #fee4e2;
  --crm-info: #0369a1;
  --crm-info-soft: #e0f2fe;
  --crm-sidebar-bg: #0f172a;
  --crm-sidebar-text: #cbd5e1;
  --crm-sidebar-muted: #94a3b8;
  --crm-sidebar-active-bg: #1f5eff;
  --crm-focus: #7aa2ff;
  --crm-shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);
  --crm-shadow-md: 0 8px 24px rgba(15, 23, 42, .08);
}

* { box-sizing: border-box; }

body {
  background: var(--crm-bg);
  color: var(--crm-text);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 14px;
  line-height: 1.55;
  text-rendering: optimizeLegibility;
}

a { color: var(--crm-primary); text-decoration: none; }
a:hover { color: var(--crm-primary-hover); text-decoration: underline; }

:focus-visible {
  outline: 3px solid rgba(122, 162, 255, .65);
  outline-offset: 2px;
}

.crm-app-shell {
  display: grid;
  grid-template-columns: 280px minmax(0, 1fr);
  min-height: 100vh;
}

.crm-sidebar {
  background: var(--crm-sidebar-bg);
  color: var(--crm-sidebar-text);
  padding: 20px 16px;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow-y: auto;
  border-right: 1px solid rgba(255, 255, 255, .08);
}

.crm-brand {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 0 4px 18px;
  margin-bottom: 12px;
  border-bottom: 1px solid rgba(203, 213, 225, .16);
}

.crm-brand-mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border-radius: 12px;
  background: linear-gradient(135deg, var(--crm-primary), #00a3a3);
  color: #fff;
  font-weight: 800;
  letter-spacing: -.04em;
  box-shadow: 0 10px 28px rgba(31, 94, 255, .32);
}
.crm-brand-mark:hover { color: #fff; text-decoration: none; }
.crm-brand-title { color: #fff; font-size: 14px; font-weight: 700; }
.crm-brand-subtitle { color: var(--crm-sidebar-muted); font-size: 12px; }

.crm-nav-section { margin: 18px 0; }
.crm-nav-heading {
  color: var(--crm-sidebar-muted);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
  margin: 0 8px 7px;
}
.crm-nav-link {
  align-items: center;
  border-radius: 10px;
  color: var(--crm-sidebar-text);
  display: flex;
  font-size: 13px;
  font-weight: 600;
  gap: 8px;
  justify-content: space-between;
  margin: 3px 0;
  min-height: 36px;
  padding: 8px 10px;
}
.crm-nav-link:hover {
  background: rgba(148, 163, 184, .12);
  color: #fff;
  text-decoration: none;
}
.crm-nav-link.is-active {
  background: var(--crm-sidebar-active-bg);
  color: #fff;
  box-shadow: 0 8px 18px rgba(31, 94, 255, .28);
}

.crm-main-shell { min-width: 0; display: flex; flex-direction: column; }
.crm-topbar {
  align-items: center;
  background: rgba(255, 255, 255, .94);
  border-bottom: 1px solid var(--crm-border);
  display: grid;
  gap: 16px;
  grid-template-columns: minmax(160px, 240px) minmax(260px, 560px) auto;
  justify-content: space-between;
  min-height: 68px;
  padding: 14px 24px;
  position: sticky;
  top: 0;
  z-index: 10;
  backdrop-filter: blur(12px);
}
.crm-topbar-context {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}
.crm-topbar-kicker {
  color: var(--crm-text-faint);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .08em;
  line-height: 1.2;
  text-transform: uppercase;
}
.crm-topbar-current {
  align-items: center;
  color: var(--crm-text);
  display: flex;
  font-size: 14px;
  font-weight: 750;
  gap: 8px;
  min-width: 0;
}
.crm-global-search {
  align-items: center;
  display: flex;
  gap: 8px;
  max-width: 560px;
  width: 100%;
}
.crm-global-search .form-control { min-height: 36px; }
.crm-topbar-actions { align-items: center; display: flex; gap: 10px; white-space: nowrap; }
.crm-user-pill {
  background: var(--crm-surface-subtle);
  border: 1px solid var(--crm-border);
  border-radius: 999px;
  color: var(--crm-text-muted);
  font-size: 12px;
  font-weight: 600;
  padding: 5px 10px;
}
.crm-content { padding: 24px; width: 100%; }

.crm-page-header {
  align-items: flex-start;
  display: flex;
  gap: 16px;
  justify-content: space-between;
  margin-bottom: 18px;
}
.crm-page-header h1 {
  color: var(--crm-text);
  font-size: 24px;
  font-weight: 700;
  letter-spacing: -.025em;
  line-height: 32px;
  margin: 0;
}
.crm-breadcrumb { font-size: 12px; font-weight: 600; }
.crm-page-meta {
  color: var(--crm-text-muted);
  font-size: 12px;
  font-weight: 600;
  padding-top: 8px;
}

.card,
.crm-surface {
  background: var(--crm-surface);
  border: 1px solid var(--crm-border) !important;
  border-radius: 12px !important;
  box-shadow: var(--crm-shadow-sm) !important;
}
.card-header,
.card-footer {
  background: var(--crm-surface-subtle);
  border-color: var(--crm-border);
}
.card-title,
.card h2,
.card h3,
.card h4,
.card h5,
.card h6 {
  color: var(--crm-text);
  font-weight: 700;
  letter-spacing: -.015em;
}
.shadow-sm { box-shadow: var(--crm-shadow-sm) !important; }

.btn { border-radius: 8px; font-weight: 650; }
.btn-primary {
  background: var(--crm-primary);
  border-color: var(--crm-primary);
  box-shadow: 0 1px 2px rgba(15, 23, 42, .08);
}
.btn-primary:hover,
.btn-primary:focus { background: var(--crm-primary-hover); border-color: var(--crm-primary-hover); }
.btn-outline-secondary { border-color: var(--crm-border-strong); color: var(--crm-text-muted); }

.form-control,
.form-select {
  border-color: var(--crm-border-strong);
  border-radius: 8px;
  color: var(--crm-text);
  font-size: 14px;
}
.form-control:focus,
.form-select:focus {
  border-color: var(--crm-focus);
  box-shadow: 0 0 0 .2rem rgba(122, 162, 255, .18);
}
.form-label { color: var(--crm-text); font-size: 13px; font-weight: 650; }
.form-label-required::after { content: " *"; color: var(--crm-danger); }

.table-responsive {
  background: var(--crm-surface);
  border: 1px solid var(--crm-border);
  border-radius: 12px;
  box-shadow: var(--crm-shadow-sm);
  margin-top: 1rem;
  overflow: auto;
}
.table { margin-bottom: 0; }
.table > :not(caption) > * > * { padding: 10px 12px; }
.table thead th {
  background: var(--crm-surface-subtle);
  border-bottom: 1px solid var(--crm-border-strong);
  color: var(--crm-text-muted);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .06em;
  text-transform: uppercase;
}
.table tbody td { color: var(--crm-text); vertical-align: middle; }
.table-hover tbody tr:hover,
.table-striped > tbody > tr:nth-of-type(odd) > * { --bs-table-bg-type: rgba(31, 94, 255, .025); }
.table tbody tr:hover { background: rgba(31, 94, 255, .045); }

.badge,
.crm-chip {
  align-items: center;
  border-radius: 999px;
  display: inline-flex;
  font-size: 11px;
  font-weight: 750;
  gap: 4px;
  letter-spacing: .01em;
  line-height: 1;
  padding: 5px 8px;
  text-transform: none;
}
.crm-chip-live,
.badge.bg-success { background: var(--crm-success-soft) !important; color: var(--crm-success) !important; }
.crm-chip-warning,
.badge.bg-warning { background: var(--crm-warning-soft) !important; color: var(--crm-warning) !important; }
.crm-chip-mock,
.crm-chip-internal,
.badge.bg-secondary { background: var(--crm-info-soft) !important; color: var(--crm-info) !important; }
.badge.bg-danger { background: var(--crm-danger-soft) !important; color: var(--crm-danger) !important; }
.badge.bg-primary { background: var(--crm-primary-soft) !important; color: var(--crm-primary) !important; }

.alert { border: 1px solid transparent; border-radius: 10px; font-size: 13px; }
.alert-info { background: var(--crm-info-soft); border-color: #bae6fd; color: var(--crm-info); }
.alert-warning { background: var(--crm-warning-soft); border-color: #fde68a; color: var(--crm-warning); }
.alert-success { background: var(--crm-success-soft); border-color: #bbf7d0; color: var(--crm-success); }
.alert-danger { background: var(--crm-danger-soft); border-color: #fecaca; color: var(--crm-danger); }

.card-placeholder { min-height: 160px; }

.crm-status-strip {
  align-items: center;
  background: linear-gradient(135deg, #ffffff 0%, #f8fbff 100%);
  border: 1px solid var(--crm-border);
  border-radius: 14px;
  box-shadow: var(--crm-shadow-sm);
  display: flex;
  gap: 14px;
  justify-content: space-between;
  padding: 14px 16px;
}
.crm-status-strip > div { align-items: center; display: flex; flex-wrap: wrap; gap: 10px; }
.crm-status-strip-actions { justify-content: flex-end; }

.crm-kpi-grid {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(6, minmax(0, 1fr));
}
.crm-kpi-card {
  background: var(--crm-surface);
  border: 1px solid var(--crm-border);
  border-radius: 14px;
  box-shadow: var(--crm-shadow-sm);
  color: var(--crm-text);
  display: grid;
  gap: 4px;
  min-height: 128px;
  padding: 16px;
}
.crm-kpi-card:hover {
  border-color: var(--crm-primary);
  box-shadow: 0 10px 26px rgba(31, 94, 255, .10);
  color: var(--crm-text);
  text-decoration: none;
  transform: translateY(-1px);
}
.crm-kpi-label {
  color: var(--crm-text-muted);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: .04em;
  text-transform: uppercase;
}
.crm-kpi-value {
  color: var(--crm-text);
  font-size: 32px;
  font-variant-numeric: tabular-nums;
  font-weight: 760;
  letter-spacing: -.04em;
  line-height: 1.05;
}
.crm-kpi-context { color: var(--crm-text-muted); font-size: 12px; font-weight: 600; }

.crm-action-board {
  background: linear-gradient(135deg, rgba(31, 94, 255, .07), rgba(0, 163, 163, .06)), var(--crm-surface);
  border: 1px solid var(--crm-border);
  border-radius: 16px;
  box-shadow: var(--crm-shadow-sm);
  padding: 16px;
}
.crm-action-board.has-attention {
  border-color: rgba(180, 35, 24, .32);
  box-shadow: 0 14px 36px rgba(180, 35, 24, .10);
}
.crm-chip-danger {
  background: var(--crm-danger-soft);
  color: var(--crm-danger);
}
.crm-action-board-header {
  align-items: flex-start;
  display: flex;
  gap: 14px;
  justify-content: space-between;
  margin-bottom: 14px;
}
.crm-action-board-header h2 {
  font-size: 18px;
  font-weight: 800;
  letter-spacing: -.02em;
  margin: 0 0 2px;
}
.crm-action-board-header p,
.crm-action-column-header p {
  color: var(--crm-text-muted);
  font-size: 12px;
  font-weight: 600;
  margin: 0;
}
.crm-action-columns {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}
.crm-action-column {
  align-content: start;
  align-items: stretch;
  background: rgba(255, 255, 255, .76);
  border: 1px solid rgba(217, 226, 239, .9);
  border-radius: 14px;
  display: grid;
  gap: 9px;
  min-width: 0;
  padding: 12px;
}
.crm-action-column.is-attention {
  background: linear-gradient(180deg, rgba(254, 228, 226, .72), rgba(255, 255, 255, .9));
  border-color: rgba(180, 35, 24, .24);
}
.crm-action-column-header {
  align-items: flex-start;
  display: flex;
  gap: 10px;
  justify-content: space-between;
}
.crm-action-column-header h3 {
  align-items: center;
  display: flex;
  flex-wrap: wrap;
  font-size: 13px;
  font-weight: 800;
  gap: 6px;
  margin: 0 0 2px;
}
.crm-action-count-badge {
  align-items: center;
  animation: crm-attention-pulse 1.6s ease-in-out infinite;
  background: var(--crm-danger);
  border-radius: 999px;
  color: #fff;
  display: inline-flex;
  font-size: 11px;
  font-weight: 900;
  justify-content: center;
  line-height: 1;
  min-width: 22px;
  padding: 5px 7px;
}
.crm-action-item {
  background: var(--crm-surface);
  border: 1px solid var(--crm-border);
  border-left: 4px solid var(--crm-border-strong);
  border-radius: 12px;
  color: var(--crm-text);
  display: grid;
  gap: 5px;
  padding: 10px;
}
.crm-action-item:hover {
  border-color: var(--crm-primary);
  color: var(--crm-text);
  text-decoration: none;
  transform: translateY(-1px);
}
.crm-action-item.is-urgent {
  border-left-color: var(--crm-danger);
  background: linear-gradient(90deg, rgba(254, 228, 226, .62), #fff 36%);
}
.crm-action-reply-alert {
  align-items: center;
  background: var(--crm-warning-soft);
  border: 1px solid rgba(180, 83, 9, .26);
  border-radius: 999px;
  color: var(--crm-warning);
  display: inline-flex;
  font-size: 11px;
  font-weight: 850;
  justify-self: start;
  padding: 3px 8px;
}
@keyframes crm-attention-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(180, 35, 24, .28); }
  50% { box-shadow: 0 0 0 5px rgba(180, 35, 24, 0); }
}
.crm-action-item-top {
  align-items: flex-start;
  display: flex;
  gap: 8px;
  justify-content: space-between;
}
.crm-action-title {
  font-size: 13px;
  font-weight: 800;
  line-height: 1.25;
  min-width: 0;
}
.crm-action-meta,
.crm-action-snippet,
.crm-action-empty {
  color: var(--crm-text-muted);
  font-size: 12px;
  font-weight: 600;
}
.crm-action-snippet {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.crm-action-actions {
  align-items: center;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 2px;
}
.crm-action-actions .btn {
  font-size: 12px;
  font-weight: 750;
  padding: 4px 9px;
}
.crm-action-empty {
  background: var(--crm-surface-subtle);
  border: 1px dashed var(--crm-border);
  border-radius: 10px;
  padding: 14px;
  text-align: center;
}
.crm-action-empty-clear {
  align-items: center;
  display: flex;
  gap: 6px;
  justify-content: center;
  min-height: 58px;
  text-align: center;
}
.crm-action-empty-clear strong {
  color: var(--crm-success);
  font-weight: 850;
}
.crm-action-empty-clear span { color: var(--crm-text-muted); }

.crm-shortcut-list { display: grid; gap: 9px; }
.crm-shortcut-list a {
  align-items: center;
  background: var(--crm-surface-subtle);
  border: 1px solid var(--crm-border);
  border-radius: 10px;
  color: var(--crm-text);
  display: flex;
  font-weight: 650;
  justify-content: space-between;
  padding: 10px 12px;
}
.crm-shortcut-list a:hover { border-color: var(--crm-primary); color: var(--crm-primary); text-decoration: none; }

.crm-auth-body {
  background:
    radial-gradient(circle at 14% 12%, rgba(31, 94, 255, .18), transparent 28%),
    radial-gradient(circle at 84% 8%, rgba(0, 163, 163, .16), transparent 24%),
    var(--crm-bg);
  min-height: 100vh;
}
.crm-auth-shell {
  align-items: center;
  display: flex;
  justify-content: center;
  min-height: 100vh;
  padding: 32px 18px;
}
.crm-auth-grid {
  display: grid;
  gap: 24px;
  grid-template-columns: minmax(0, 1.05fr) minmax(360px, .8fr);
  max-width: 1040px;
  width: 100%;
}
.crm-auth-intro,
.crm-auth-panel {
  background: rgba(255, 255, 255, .92);
  border: 1px solid var(--crm-border);
  border-radius: 18px;
  box-shadow: var(--crm-shadow-md);
}
.crm-auth-intro { padding: 36px; }
.crm-auth-panel { padding: 28px; }
.crm-auth-kicker {
  color: var(--crm-primary);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: .08em;
  text-transform: uppercase;
}
.crm-auth-intro h1 { font-size: 34px; font-weight: 750; letter-spacing: -.04em; line-height: 1.08; margin: 12px 0; }
.crm-auth-intro p { color: var(--crm-text-muted); font-size: 15px; max-width: 56ch; }
.crm-auth-list { color: var(--crm-text-muted); display: grid; gap: 10px; list-style: none; margin: 22px 0 0; padding: 0; }
.crm-auth-list li::before { content: "✓"; color: var(--crm-success); font-weight: 800; margin-right: 8px; }

.crm-public-body {
  background: linear-gradient(180deg, #eef4ff 0%, #f8fafc 44%, #ffffff 100%);
  min-height: 100vh;
}
.crm-public-shell { margin: 0 auto; max-width: 1120px; padding: 32px 18px; }
.crm-public-hero {
  background: linear-gradient(135deg, #0f172a 0%, #1f5eff 72%, #00a3a3 100%);
  border-radius: 20px;
  color: #fff;
  margin-bottom: 22px;
  padding: 32px;
}
.crm-public-hero h1 { font-size: 32px; font-weight: 760; letter-spacing: -.035em; margin-bottom: 8px; }
.crm-public-hero p { color: rgba(255, 255, 255, .82); margin: 0; max-width: 62ch; }
.crm-public-card {
  background: #fff;
  border: 1px solid var(--crm-border);
  border-radius: 16px;
  box-shadow: var(--crm-shadow-md);
  padding: 28px;
}
.crm-public-note { color: var(--crm-text-muted); font-size: 13px; }

@media (max-width: 1199.98px) {
  .crm-kpi-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .crm-action-columns { grid-template-columns: 1fr; }
}

@media (max-width: 991.98px) {
  .crm-app-shell { grid-template-columns: 1fr; }
  .crm-sidebar { height: auto; position: static; }
  .crm-topbar { align-items: stretch; grid-template-columns: 1fr; position: static; }
  .crm-global-search { width: 100%; max-width: none; }
  .crm-content { padding: 16px; }
  .crm-auth-grid { grid-template-columns: 1fr; }
}

@media (max-width: 575.98px) {
  .crm-topbar-actions { flex-wrap: wrap; }
  .crm-page-header { flex-direction: column; }
  .crm-status-strip { align-items: stretch; flex-direction: column; }
  .crm-kpi-grid { grid-template-columns: 1fr; }
  .crm-public-hero, .crm-public-card, .crm-auth-intro, .crm-auth-panel { padding: 22px; }
}

/* Ticket detail workspace */
.ticket-workspace {
  display: grid;
  gap: 16px;
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas:
    "summary"
    "reply"
    "thread"
    "activity";
  align-items: start;
}
.ticket-summary-card { grid-area: summary; }
.ticket-reply-card { grid-area: reply; }
.ticket-thread-card { grid-area: thread; }
.ticket-activity-card { grid-area: activity; }
.ticket-summary-actions { display: flex; flex-wrap: wrap; gap: 8px; justify-content: flex-end; }
.ticket-meta-grid {
  display: grid;
  gap: 10px;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}
.ticket-meta-grid > div {
  background: var(--crm-surface-subtle);
  border: 1px solid var(--crm-border);
  border-radius: 10px;
  padding: 10px 12px;
  min-width: 0;
}
.ticket-meta-grid span {
  color: var(--crm-text-faint);
  display: block;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .06em;
  text-transform: uppercase;
}
.ticket-meta-grid strong {
  display: block;
  font-size: 13px;
  font-weight: 650;
  overflow-wrap: anywhere;
}
.ticket-initial-message summary,
.ticket-technical-headers summary {
  color: var(--crm-primary);
  cursor: pointer;
  font-size: 12px;
  font-weight: 700;
}
.ticket-message-body {
  background: #fff;
  border: 1px solid var(--crm-border);
  border-radius: 12px;
  color: var(--crm-text);
  font-size: 13px;
  line-height: 1.6;
  overflow-wrap: anywhere;
  padding: 12px;
  white-space: normal;
}
.ticket-thread-list { display: flex; flex-direction: column; gap: 12px; }
.ticket-thread-item {
  border: 1px solid var(--crm-border);
  border-radius: 14px;
  background: var(--crm-surface);
  padding: 14px;
}
.ticket-thread-inbound { border-left: 4px solid var(--crm-primary); }
.ticket-thread-outbound { border-left: 4px solid var(--crm-accent); }
.ticket-thread-heading {
  align-items: flex-start;
  display: flex;
  gap: 12px;
  justify-content: space-between;
}
.ticket-technical-headers {
  border-top: 1px dashed var(--crm-border);
  color: var(--crm-text-muted);
  padding-top: 8px;
}
.ticket-technical-headers dl { display: grid; gap: 4px 10px; grid-template-columns: 90px minmax(0, 1fr); }
.ticket-technical-headers dd { margin: 0; overflow-wrap: anywhere; }
.ticket-reply-panel summary {
  color: var(--crm-primary);
  cursor: pointer;
  font-size: 13px;
  font-weight: 800;
}
.ticket-status-inline { align-items: center; display: flex; gap: 8px; }
.ticket-status-inline .form-select { width: 132px; }
@media (max-width: 1199.98px) {
  .ticket-workspace { grid-template-columns: 1fr; grid-template-areas: "summary" "reply" "thread" "activity"; }
  .ticket-reply-card { position: static; }
}
@media (max-width: 767.98px) {
  .ticket-meta-grid { grid-template-columns: 1fr; }
  .ticket-thread-heading { flex-direction: column; }
  .ticket-status-inline { width: 100%; }
}